Collection and Use of Personal Data
What information do we collect?
Zurich Instruments may collect some or all of the following personal and related data in line with the use purposes explained below:
- Your name and contact details
- Job Title and Organization
- Information about any Zurich Instruments device(s) that you use
- Other information you upload or provide to us
- Details of interactions with you as a customer or a potential customer of Zurich Instruments
- Purchasing and payment information
How do we use your information?
Zurich Instruments uses (and, where specified, shares) your personal information for the following purposes:
To provide commercial and technical support or other services: Zurich Instruments may use your personal information to provide you with product information, technical support or other services that you have requested. We may also use your personal information to respond directly to other requests for information, including registration for newsletters, seminars, or other specific requests, or pass your contact information to the appropriate Zurich Instruments sales partner for further follow-up related to your interests.
To provide information appropriate to your needs: Zurich Instruments may use your personal information to provide you with details of new product releases and other new developments.
To process transactions: Zurich Instruments uses personal information such as name, physical address, telephone number, email address, and company/institution to engage in interactions with you, including contacting you about your order, event participation, or membership. We use this information to process purchase orders and may need to share some of this information with courier services, and other third parties to complete the transaction.
To select content, improve quality, and facilitate use of our Website: Zurich Instruments may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third-party cookies), to help create and personalize website content, improve website quality, track marketing campaign responsiveness, evaluate page response rates, conduct usability testing, and facilitate your use of our website.
To communicate with you about a meeting, conference, or event: We may communicate with you about a meeting, conference, or event attended or hosted by Zurich Instruments or one of our sales partners. Please note that Zurich Instruments, and/or our sales partners, may directly request your personal information at their conference booth or event. Providing your information is optional and, if applicable, you should review the privacy policies of Sales Partners to ensure that you understand how they will treat your personal information.
To get feedback or input from you: In order to continue to deliver industry leading products and services of most interest to our customers, we may ask customers and and website visitors to provide us with input and feedback.
How can you control your information?
You can control the information we have about you and how we use it in several ways:
- Use the unsubscribe method provided in our various communications.
- Request details of the information that we have about you, and request changes or removal from active use.
- Request deletion of any online account held with us.
We use Google Analytics to count, track and analyze visits to zhinst.com. We will only store anonymized data in an aggregated form about visitors and their experiences on our website.
Information Provided by the Website
By logging in, the user has access to additional information provided by Zurich Instruments, specifically pricing on some products. People from certain countries/regions (including Japan, China, Korea, Australia, Taiwan) are invited to contact local sales partners for quotations, in which the pricing may differ from that seen on the website.
We display ex-works (EXW Zurich) pricing, as defined in the INCOTERMS 2010. Further details can be obtained here, but briefly the cost of shipping to a destination address, customs handling, local sales tax and/or local value added tax may apply. For any resulting order, Zurich Instruments will contact the quotation requester to arrange shipment.
In some instances "Delivered at Place" (DAP destination, INCOTERMS 2010) shipment terms may be offered; the cost of shipment is included but customs handling and local taxes may apply.
Please note that the website allows the user to see pricing in a variety of currencies. Quotations are however shown in the appropriate local currency as defined by Zurich Instruments.
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